FAQ

How do I contact customer service?

Box office support is available: Monday-Friday, (1:00 - 6:00 PM) by phone at 416-366-7723 | 1-800-708-6754. You may also email boxoffice@tolive.com

For any general inquiries around festival activity, venue accessibility or general information you may contact FFDN at tickets@ffdnorth.com or phone 416-907-5933.

Is all festival programming appropriate for children/ families?

Yes, all Fall for Dance North programming is family-friendly, however, please reference the programme Event Page for specific content warnings.

If you are specifically interested in performances suited for families and children, we recommend you check out KAMUYOT by Ohad Naharin. This is an interactive performance experience well suited for children of all ages, with early performance times to suit your schedule (e.g. 4pm on Sept 27 and 11:00 AM on Sat Sep 30)

Where can I view the full festival schedule?

The full festival schedule is available on our website here.

I would like to support the festival and make a larger gift, how can I do that?

Thank you! All gifts are very much appreciated and every gift helps us continue to be able to offer world class programming at affordable pricing. Please see our donation webpage or contact Melissa Forstner, FFDN’s Director of Advancement and Philanthropy at: melissa@ffdnorth.com All donations over $15.00 will receive a charitable tax receipt.

How do I find directions to the festival venues?

Comprehensive directions to each performance venue are included on the Plan Your Visit page.

Where can I find accessibility information about the venue/performance?

Accessibility information for each venue is detailed on the Plan Your Visit page. If you have further accessibility concerns, contact details for the venue will also be provided.

What happens if I am late to the performance?

Front of House may let you into the performance at an appropriate break. Please ensure cell phones are turned off when entering.

How long will the performance(s) be?

Performances in each venue may vary in length. Details on each program can be found on the respective event page.

Will the performance have an intermission?

Each performance might have an intermission and/or short breaks in between performances. Our event pages offer detailed information regarding show running times.

Do I need to create a Ticketmaster account to buy festival tickets via TO Live's box office?

FFDN 2023 tickets are being sold through Ticketmaster. You will need an active Ticketmaster account to make a purchase. For the best experience, please check your Ticketmaster login information before tickets go on sale and make sure your payment method is up to date.

How do I buy tickets to more than one performance in the festival?

The easiest way to book multiple tickets is to select a festival package. This year you have two festival package options:

SUPER FAN Package = access to all programs and activities at a 20% discount.
FLEX Package = select your own package combination of tickets and receive 10% off.

Alternatively, tickets can be purchased individually by adding your tickets to your cart, going to your cart and selecting "Continue Shopping" until you are ready to checkout.

If I make a donation during check-out, will I receive a charitable receipt?

Thank you for your support! Yes, all donations over $15.00 will receive a charitable receipt. Your receipt will be emailed to you separately from FFDN before the end of the year.

Where do I enter my promo code?

You will be able to enter your promotional code during your ticket purchase. A pop up window may appear in order to help you navigate to the appropriate section depending on which device you are logged into (mobile, laptop, desktop etc.)

How will my tickets be delivered?

Tickets are available as electronic e-tickets (which you can either print at home, or present on your mobile device at the door), by mail (for an additional fee, based on method of delivery and delivery speed) or you can request to have them available for pickup at Will Call.

What are the accessibility options available?

Fall For Dance North is committed to being a barrier-free festival that is inclusive for people of all abilities - including visitors, staff, volunteers and performers. You may submit questions and requests by email to boxoffice@tolive.com. For additional information about FFDN’s commitment to being a barrier-free festival, please visit our Accessibility page.

Look for this symbol on our website to customize how you view the FFDN website to suit your needs.

What should I do if I would like to purchase tickets for a group of 8 or more?

You can purchase up to 8 tickets online through Ticketmaster. For purchases of 10 or more tickets for a performance, or to arrange for a Group purchase please contact outreach@ffdnorth.com.

What is your policy on refunds and exchanges?

We understand the need for flexibility during this time. To reschedule a ticket, request a refund or donate your ticket amount to FFDN please contact customer service at boxoffice@tolive.com or call 416-366-7723 | 1-800-708-6754. To read more about our Ticketing Purchase policy please click here.

Will fees be added to my order?

Yes, there are some small service fees per ticket, which will be added to your purchase at the time of sale. There will also be an overall order fee and all purchases will include the addition of 13% HST.