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About Us

Are you looking for fulfilling work in the arts? Want to meaningfully help enhance the profile of Toronto’s Premier International Dance Festival?

We hire a number of seasonal staff for our festival each fall, as well as offer other paid opportunities throughout the year. As we grow, we seek creative, collaborative, and hard-working individuals with unique skills and experiences to strengthen our small but mighty team.

Job Posting:

Application Deadline: April 15, 2026

Start Date: April 29, 2026

End Date: November 27, 2026

Location: Toronto (hybrid work arrangement)

Time Commitment and Remuneration

Approximately  650 hours, broken down as follows:

  • May 4 -  May 29 (10-15 hours per week)
  • June 1 - October 2 (20-25 hours per week)
  • October 5 - October 30 (full-time)
  • November 2 - November 20 - 25 hours of wrap up 

Fee: Twenty Thousand Dollars $20,000+HST (as applicable). Box Office Manager will receive any reimbursements for travel/parking or any out of pocket expenses in alignment with FFDN’s Expense Policy. All seasonal team members will be provided with festival tickets, festival t-shirt and tickets to team outings.

About the Role: FFDN is looking for a Box Office Manager to work closely with FFDN’s, Festival Director & Co-CEO, General Manager and FFDN’s ticketing partner, TO Live. Areas of oversight will include; responding to general ticketing inquiries, liaising with TO Live’s ticketing office, distribution of comp or group tickets, supporting online content as it relates to box office, and report generation and tracking. This role will also support general marketing and outreach initiatives in order to meet sales targets. They are an integral member of the team in ensuring the smooth operation of ticket launch and subsequent sales.  

Primary duties and Responsibilities:

Festival Preparations and General:

  • Supports FFDN in ticketing set up for its 12th annual festival;
  • Acts as the main liaison between FFDN and our festival venue partners’ box office teams (TO Live);
  • Devise templates and tools to be implemented for ease of flow and reporting related to ticketing;
  • Build ticket order forms as necessary;
  • Support ticketmaster setup  in coordination with TO Live;
  • Develop ticketing FAQ and box office information for FFDN website pages;
  • Review or generate text for all online ticketing pages;
  • General support for marketing/admin team related to ticketing needs in preparation for launch (mid- June); 

Onsale/Festival time:

  • Provide exceptional customer service for patrons by answering phone calls and emails;
  • Develop tracking, analysis and forecasting documentation for annual box office sales  projections. Keep ticket and box office reporting files up-to-date;
  • Track ticket sales data and prepare and update ticket sales reports on a regular basis;
  • Report to marketing team with analysis of ticketing trends, in order to measure results from paid and organic media and other marketing initiatives; Support ticketing requests for donors and partners alongside FFDN’s Manager of Advancement;
  • Facilitate complimentary ticket orders, VIP tickets and presenter groups;
  • Circulate VIP ticket offers to partners/stakeholders, and support the coordination of processing comp tickets;
  • Initiate and respond to group sales inquiries and provide discount codes as applicable;
  • Oversee all ticketing operations, including special bookings for private and group orders, Community Groups, Press, Schools...etc. 
  • Provide some on-site box office support during festival dates (October 15-26, 2025), as needed;
  • Respond to inquiries from FFDN team members related to ongoing box office inquiries including phone and general inbox. Respond to service requests from ticket buyers and direct as needed;
  • Support any questions related to website and ticketing platforms;
  • Prepare copy and content for performance reminder emails, and liaise with TO Live in regards to send emails and coordinate  other patron communications;
  • Coordinate with venue partners’ Front of House/Box Office teams for any will-call pick ups;
  • Other reasonable ticketing duties as required

Skills/Qualifications:

  • Strong problem-solving skills;
  • Adaptable personality - embrace ​flexibility ​and ​versatility, ​while ​working ​in ​a high-paced, evolving environment
  • Ability to excel as part of a team, working in close collaboration with various team members and departments
  • Very well organized with strong attention to detail
  • Comfortable working with spreadsheets, reporting or other tracking systems
  • Ability to work quickly and efficiently, both independently and in a team
  • Comfortable liaising with the public, friendly demeanour, patient, compassionate

About FFDN

Fall for Dance North (FFDN) is Toronto’s premier international dance festival. Our mission is to elevate the popularity of dance by presenting a diverse, world-class dance festival of established and emerging talent from Toronto, Canada and around the globe through accessible ticket prices. FFDN aims to support Canada’s professional dance community, create an inclusive atmosphere and inspire and educate new audiences and seasoned dance patrons. 

The 12th annual festival will be presented October 15-25, 2026   https://www.ffdnorth.com/ 

Other Information
FFDN’s offices are located at 20 Dundas St. West, 9th floor. Staff continue to work in a hybrid model with some in person meetings and gatherings.

How to Apply
Please send your CV/resume and Cover Letter (PDF format only) to: hr@ffdnorth.com. Subject line: Box Office Manager 2026.

Fall for Dance North is committed to equity, accessibility, diversity and inclusion in our programming, as an employer, and as a presenter in the community. We are committed to  inclusive, barrier-free recruitment and selection processes and work environments. FFDN is committed to being an equal opportunity employer and building a diverse workplace and we encourage all qualified applicants to apply.