FAQ

How do I contact customer service?

Box office support is available through TO Live from Monday-Friday, (1:00 - 6:00 PM) by phone at 416-366-7723 | 1-800-708-6754. In-person box office support is available during daytime hours.  You may also email boxoffice@tolive.com. Please visit the TO Live ticketing page for more information. 

For any general inquiries around festival activity, venue accessibility or general information you can contact FFDN at tickets@ffdnorth.com or phone 416-907-5933. 

Is all festival programming appropriate for children/ families?

Most Fall for Dance North programming is family-friendly, however, please reference the specific program event pages for specific content warnings. 

Children 2 years of age and under will be admitted free of charge and may be seated on a parent’s or guardian’s lap.

I would like to support the festival and make a larger gift, how can I do that?

All gifts are very much appreciated and every gift helps us continue to be able to offer world class programming at affordable pricing. Please visit our support webpage or contact Melissa Forstner, FFDN’s Director of Advancement and Communications at: melissa@ffdnorth.com All donations over $25.00 will receive a charitable tax receipt. You may also add on donations at point of ticket purchase. Thank you! 

If I make a donation during check-out, will I receive a charitable receipt?

Thank you for your support! Yes, all donations over $25.00 will receive a charitable receipt. Your receipt will be emailed to you separately from FFDN before the end of the year.

How do I get to the performance venue?

Comprehensive directions to each performance venue are included on the Plan Your Visit page.

Where can I find accessibility information about the venue/performance?

Accessibility information for each venue is available on the Venue Accessibility page. Details are also listed on the Plan Your Visit page within each performance listing. If you have further accessibility questions, please contact tickets@ffdnorth.com or phone 416-907-5933.

What are the accessibility options available?

Fall For Dance North is committed to being a barrier-free festival that is inclusive for people of all abilities - including visitors, staff, volunteers and performers. You may submit questions and requests by email to boxoffice@tolive.com. For additional information about FFDN’s commitment to being a barrier-free festival, please visit our Accessibility page. 

What happens if I am late to the performance? 

Front of House may let you into the performance at an appropriate break. Each performance may have its own latecomer policy so please be sure to arrive at the venue early. In some cases late seating may be on an upper level to ensure less disruption for the performance. Please ensure cell phones are turned off when entering. 

How long will the performance(s) be?

Performances in each venue may vary in length. Details on each program can be found on the respective event pages.

For frequently asked questions regarding ticketing and box office, please visit our Ticketing Info page.